About the Role
Are you a native Dutch speaker looking for a job as a Customer Delight Representative for Social Media?Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies.Are you ready for the challenge? Apply!Whomever you are, whatever you do, bring your ambition, ideas and determination. Come drive our business into the future.We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
Responsibilities
- Provide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
- As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients’ experience;
- Identify trends and solve problems facing multiple SMB clients;
- Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
- Pro-actively identify areas where clients can improve usage of our solutions;
- Provide vital product insights and feedback from our customers to engineering.
Requirements
- Native level of written and verbal communication skills in Dutch;
- Fluency in English – B2 level (mandatory);
- Familiarity with online advertising products and social media;
- As a Customer Delight for Social Media, you’ll need +1 year working in a customer service related role;
- Excellent communication skills: verbal, written, listening skills;
- Flexible and quick learner;
- Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
- Experience in Call Center environment / Customer Support role;
- Ability to multi-task and work under pressure;
- Availability Monday to Sunday, including rotating weekends.
Benefits
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- 22 days Holiday
- Health Insurance since day one in the company;
- Holiday and Performance bonuses
- Investment in training and personal development;
- Free Portuguese language courses, sport activities and organized events;
- Leisure activities on company expense: Surfing lessons, Hiking, Laser tag
- A gaming room with the latest consoles and equipment
