About the Role
Are you looking for your next career move as a Customer Service for Healthcare Industry?In this role, your main mission will be to manage clients’ requests. These requests concern the use and proper functioning of a medical device.Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.
Responsibilities
- As a Customer Support for Healthcare, you’ll assist with any questions and concerns regarding the product;
- Inform and educate customers about the functions of the device and safety;
- Support customers regarding questions about shipping, return, exchange policy and payment transactions;
- Actively participate in the optimization activities related to all customer service processes.
Requirements
- Fluent written and verbal communication skills in German;
- Good level of English written and spoken (C1 level);
- Willing to start an international experience – work abroad;
- Able to handle sensitive information as a Customer Support for Healthcare;
- Excellent communication and interpersonal skills;
- Team spirit;
- Experience in telephone customer service (preferred).
Benefits
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- 22 days Holiday
- Health Insurance since day one in the company;
- Holiday and Performance bonuses
- Investment in training and personal development;
- Free Portuguese language courses, sport activities and organized events;
- Leisure activities on company expense: Surfing lessons, Hiking, Laser tag
- A gaming room with the latest consoles and equipment
