About the Role
Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Are you fluent in French? Be part of a multicultural and goal-oriented team. Become a Customer Support for Finance Services!Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates. Have the will to build a solid career in one of the best companies to work for in Portugal. You will integrate the team that provides support, with the most advanced multi-channel technology. Work for financial services of one of the most prestigious institutions in the banking sector.Are you ready for your new adventure? Apply!Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future.We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
Responsibilities
- As a Customer Support for Finance Services, you’ll support Bank Customers;
- Provide clear information about products and service;
- Manage customer requests and clarify any doubts;
- Deliver a positive attitude towards the brand;
- Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.
Requirements
- Minimum academic qualifications: 12th grade;
- Fluent level of written and verbal communication skills in French;
- Fluency in English (B2 level mandatory);
- As a Customer Support for Finance Services, you’ll need professional experience in Contact Center in the banking sector (preferential);
- Ability to work in a fast-paced and high-volume service center;
- Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolve customer problems and inquiries;
- Client, quality and results-oriented;
- Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
- Agile in computer skills from the user’s perspective – computer systems, internet, browser and basic software;
- Strong interpersonal skills and ability to think independently.
Benefits
- Relocation package
- Competitive Salary
- 22 days Holiday
- Full Health Insurance
- Holiday and Performance bonuses
- Leisure activities on company expense: Surfing lessons, Hiking, Laser tag
- A gaming room with the latest consoles and equipment
