About the Role
Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in French? Then, work as Customer & Technical Support!We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client’s end-users. Answer customer questions and clarify any information about our client’s software, through phone and email.The best professionals, processes and software-tools will give you support. Also, you will have crucial training.Are you ready for your new adventure? Apply!Whomever you are, whatever you do, bring your ambition, ideas and determination and come drive our business into the future.We need those who want to play their part and drive value. Those who want to live their dreams and embrace a world of opportunities.
Responsibilities
- Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
- Provide the necessary help to solve all customer’s technical issues, through phone and email;
- Ensure customer satisfaction, presenting creative solutions to their issues;
- Make an effort to regained customer’s confidence in the brand;
- Provide recommendations to engage with customer’s needs;
- Have a central role within the internal organization.
Requirements
- Fluent level of written and verbal communication skills in French;
- Good level of written and verbal communication skills in English (minimum B2);
- Experience in Technical Support (1 year minimum);
- Customer oriented with strong decision-making skills as a Customer & Technical Support;
- Excellent communication and good argumentation skills;
- Ability to solve technical issues creatively;
- Ability to build and maintain positive relationships with customers;
- Basic knowledge of Windows and MS Office.
Benefits
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- 22 days Holiday
- Health Insurance since day one in the company;
- Holiday and Performance bonuses
- Investment in training and personal development;
- Free Portuguese language courses, sport activities and organized events;
- Leisure activities on company expense: Surfing lessons, Hiking, Laser tag
- A gaming room with the latest consoles and equipment
