About the Role
Do you like to help people develop their skills and achieve the best results possible? Are you analytical and keen on finding the root cause of technical issues?Then you are the Subject Matter Expert that we are looking for!
Responsibilities
- Maintain and develop product knowledge by providing support to agents, including floor walking, live listening and side by side coaching;
- Identifying and suggesting improvement opportunities;
- Creating reports based in your findings;
- Providing feedback to CSRs (aligned with the Supervisors) and identifying training needs with the Trainer.
Requirements
- Fluency in German (Native level);
- Fluency in English (C1 level);
- Solid experience in contact center, understands contact center business and trends;
- Experience or interest in gaming sector;
- Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);
- Achievement oriented and customer oriented;
- Good communication skills;
- Diversity orientation and judgement capability.
Benefits
- Relocation package
- Competitive Salary
- 22 days Holiday
- Full Health Insurance
- Holiday and Performance bonuses
- Leisure activities on company expense: Surfing lessons, Hiking, Laser tag
- A gaming room with the latest consoles and equipment
