About the Role
Reporting to the Global Account Wellness Leader, the Site Wellness Lead will plan, implement, and manage the complete wellness program for the assigned Trust & Safety account operation. This role is responsible for site wide governance of the wellness program, and third-party counsellors. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate, drive employee wellness, enhance mental health and keep people engaged.
Responsibilities
- Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
- Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
- Creates and maintains monthly wellness calendars, including delivering and creating of workshops, trainings and activities on weekly basis.
- Hosts frequent employee roundtable sessions and conduct wellness surveys. Data gathering and analysis to measure effectiveness of the program content and initiatives.
- Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
- Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.
- Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program. Lead the wellness onboarding through delivery of the Wellness induction for new hires and people leaders.
- Manage and lead communication plans for program onsite including creation of communication and resources.
- Completes periodic BATS reviews.
- Oversees the use of the T&S Wellness application on site.
Requirements
- Experience in managing Wellness for Trust & Safety/Content Moderation teams.
- Minimum bachelor’s degree in psychology, counselling, or related field.
- Strong project management and problem-solving ability.
- Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization).
- Previous experience managing vendors.
- Ability to meet multiple demanding deadlines simultaneously.
- Excellent communication, presentation abilities and stakeholder management.
- Strong organizational and analytical skills.
- Ability to be flexible, work creatively and analytically in a problem-solving environment.
- Proficiency in MS Office (Word, Excel, PowerPoint) required
Benefits
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- 22 days Holiday
- Health Insurance since day one in the company;
- Holiday and Performance bonuses
- Investment in training and personal development;
- Free Portuguese language courses, sport activities and organized events;
- Leisure activities on company expense: Surfing lessons, Hiking, Laser tag
- A gaming room with the latest consoles and equipment
